Make a Career at AAA Northway

Tops in Customer Service and a Top Workplace
James Phelps

Our staff prides itself on the service we provide to you, our members. In fact, our Club’s vision is “Enhancing Experiences. Every Time.”  It’s our goal to exceed your expectations each time you call on us. Whether you need emergency roadside assistance, travel services, insurance services, auto repair at our Car Care Center in Halfmoon or any other service we provide, we want to be sure you are finding value in your membership and receiving the very best possible service. 

I’m proud to say that you, members of the Club, rank AAA Northway among the top in the AAA Association when it comes to customer satisfaction. Regular surveys, conducted by an outside third party after an emergency road service call or Car Care visit, consistently show AAA Northway as No. 1 in the country compared to all other AAA clubs. Each staff member at our Club takes pride in delivering such great service and comes to work each day knowing that they are providing great experiences for you.  

I’m also proud to share that our organization has been voted a Times Union Top Workplace for five consecutive years. This is a designation voted on by an organization’s employees, not randomly selected by outsiders. So, it’s fair to say that our staff finds AAA Northway a great place to work!  

With this in mind, we are often looking to add like-minded team members to our staff. Are you, or anyone you know, looking for a career that offers great benefits and the ability to help people daily? Whether it is working as a driver for our fleet of Club-owned tow trucks and lightservice vehicles, assisting members with their vacation plans as a travel agent, working remotely from home as a call taker for our Call Center operation or other positions that may be open, I encourage you to let us know your interest. For a complete list of current job openings and to apply, please visit Again, if there is anyone you may know who’d be interested, we’d love to hear from them as well.

We truly appreciate your membership with AAA Northway and look forward to serving you now and in the future.

Author: James Phelps, President & CEO